Terms of Service

Last updated: 2026-08-07

These Terms are a binding agreement between you and [COMPANY LEGAL NAME](“we”, “us”, the “Platform”) covering your use of this coaching platform, whether you use it as a coach or as a coach’s client. By creating an account or using the service you accept these Terms. If you do not accept them, do not use the service.

Our Privacy Policy is part of these Terms.

1. What the Platform is — and is not

We provide white-label software that independent fitness and nutrition coaches use to run their businesses. We are a technology provider only. We do not employ, supervise, certify, vet or endorse any coach, and we are not a party to the coaching agreement between a coach and their client. Coaches are solely responsible for the programs, meal plans, protocols and advice they deliver, and for holding any qualifications, licences and insurance their jurisdiction requires.

2. Not medical advice

Nothing on this Platform is medical advice, diagnosis or treatment. Training programs, meal plans, macro targets, supplement protocols, blood-panel notes, cycle tracking, wearable insights and AI-generated summaries are general fitness and nutrition information only. They are not a substitute for consultation with a physician, registered dietitian or other qualified healthcare professional.

• Consult a doctor before starting any exercise or nutrition program, especially if you are pregnant, have a medical condition, take medication, or your health screening flagged a risk.
• Never disregard or delay professional medical advice because of something you read here.
• If you think you may be having a medical emergency, call your local emergency number immediately. This Platform is not monitored and must never be used to report an emergency.
• Blood-panel features simply display values you or your coach enter. Reference ranges shown are informational and are not a clinical interpretation.
• Exercise carries an inherent risk of injury. You participate at your own risk.

3. Eligibility and your account

• You must be at least 16 years old (or the minimum age in your country, if higher) to create an account.
• You must give accurate information and confirm your email address. One person, one account.
• You are responsible for keeping your password secure and for everything done under your account. Tell us at [CONTACT EMAIL] immediately if you suspect unauthorised access.
• Do not share your login, and do not use someone else’s account.

4. Your content

You keep ownership of everything you upload or write — check-ins, photos, messages, community posts, voice notes, programs and plans (“Your Content”). You grant us a limited, non-exclusive, worldwide, royalty-free licence to host, store, transmit, display and back up Your Content strictly for the purpose of operating the service for you and delivering it to the people you direct it to (your coach, your clients, or a community space you post in). We do not use Your Content to train AI models, to advertise, or for any purpose other than running the service.

You are responsible for Your Content. You confirm you have the right to post it and that it does not infringe anyone’s rights.

5. Zero tolerance for objectionable content and abusive behaviour

This Platform hosts user-generated content — community posts and comments, 1:1 and group messages, voice notes, photos and coach-authored material. We operate a zero-tolerance policy for objectionable content and abusive users. The following is strictly prohibited anywhere on the Platform:

• Harassment, bullying, stalking, threats, intimidation, or targeted abuse of any person.
• Hate speech or content that attacks, demeans or promotes violence against people based on race, ethnicity, national origin, religion, caste, sex, gender, gender identity, sexual orientation, disability, age or any other protected characteristic.
• Sexually explicit or pornographic material; any sexual content involving minors, which we report to the appropriate authorities without exception.
• Nudity or images of another person’s body posted without that person’s consent, including progress photos that are not your own.
• Graphic violence, gore, or content that encourages self-harm, suicide, or disordered eating.
• Content promoting dangerous practices, including extreme calorie restriction, purging, unprescribed use of prescription drugs, anabolic steroids or other controlled substances.
• Illegal content, or content facilitating illegal activity, fraud, or the sale of regulated goods.
• Spam, scams, pyramid or MLM recruitment, phishing, malware, or unsolicited commercial messaging.
• Impersonating another person, coach or organisation, or misrepresenting your credentials.
• Posting another person’s private or health information without their consent.
• Attempting to scrape, reverse engineer, overload, or gain unauthorised access to the Platform or to other tenants’ data.

6. Reporting, blocking and enforcement

Every piece of user-generated content on the Platform can be reported, and every user can be blocked.

• Report. Use the report control on any community post, comment or message to flag it. Reports go to the coach who owns that space and to us. You can also email [ABUSE REPORT EMAIL] at any time.
• Block.Use the block control on a user’s profile or message to stop them contacting you and to hide their content from your view.
• Our response. We review every report and act within 24 hours. Where content violates section 5 we remove it and eject the user who posted it. Coaches may also moderate, remove and ban users within their own community spaces.
• Consequences. Violations can result in content removal, loss of posting rights, suspension, or permanent termination of your account without refund. Serious violations are referred to law enforcement.
• There is no appeal-free permanence: if you believe we got it wrong, write to [CONTACT EMAIL] and we will review the decision.

7. Coaches: your responsibilities

• You are responsible for the safety and legality of the programs and nutrition advice you provide, and for staying within the scope of practice your qualifications and jurisdiction allow.
• You are responsible for moderating the community spaces, group chats and content you host, and for responding promptly to reports from your clients.
• You are responsible for your own agreements with your clients, including the coaching agreements you issue for electronic signature through the Platform, and for your own tax obligations.
• You must handle your clients’ health data lawfully. Where you act as the data controller, you must have a lawful basis for the data you collect and must honour your clients’ access, correction and deletion requests.
• You must not use the Platform to send unsolicited marketing.

8. Payments

• Payments are processed by Stripe. We never see or store your card number. Stripe’s own terms apply to the payment itself.
• Client payments for coaching packages and subscriptions go to the coach’s connected Stripe account. We take a platform fee, disclosed at checkout. Refunds for coaching are between you and your coach; the coach’s own refund policy governs.
• Coach subscriptions to the Platform renew automatically until cancelled. You can cancel at any time from your billing settings; cancellation takes effect at the end of the current billing period and we do not pro-rate partial periods unless required by law.
• We may change our prices with at least 30 days’ notice before the change affects you.
• Taxes are your responsibility unless we are legally required to collect them.

9. Electronically signed agreements

Coaching agreements signed through the Platform are legally binding electronic signatures. To make them verifiable we record the typed legal name, the signature timestamp, the signer’s IP address and browser user-agent, and a tamper-evident hash of the signed document. Altering a signed document invalidates that hash. You agree to transact electronically and that an electronic signature has the same effect as a handwritten one, to the extent permitted in [JURISDICTION].

10. AI-generated content

Some features use AI (see our Privacy Policy, section 4) to draft check-in summaries and meal plans. AI output can be wrong, incomplete or inappropriate. It is a drafting aid for a human coach to review, never a substitute for professional judgement. Do not rely on it without review, and never as medical advice.

11. Availability, changes and termination

• We aim for high availability but do not guarantee uninterrupted service. We may perform maintenance, change features, or discontinue parts of the service.
• You may stop using the service and delete your account at any time from your account settings. Deletion is described in our Privacy Policy.
• We may suspend or terminate an account that violates these Terms, that creates legal risk, or that we are legally required to act on. Where practical we will give notice and a chance to remedy.
• Export your data before deleting your account — deletion is not reversible.

12. Intellectual property

The Platform software, design and brand belong to us. Coaches retain rights in the programs, plans and content they author. Nothing here transfers ownership. Do not copy, resell, or create derivative works from the Platform itself.

13. Disclaimers

To the fullest extent permitted by law, the Platform is provided “as is” and “as available”, without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the service will be error-free, that data will never be lost, or that any particular health, fitness or body-composition result will be achieved.

14. Limitation of liability

To the fullest extent permitted by law, we are not liable for indirect, incidental, special, consequential or punitive damages, nor for lost profits, lost data, or personal injury arising from your use of the Platform or from a coach’s advice. Our total aggregate liability is limited to the greater of the amount you paid us in the twelve months before the claim, or [CURRENCY AND AMOUNT]. Some jurisdictions do not allow these limits, in which case they apply only to the extent permitted. [Counsel must confirm this clause is enforceable in [JURISDICTION].]

15. Indemnity

You agree to indemnify and hold us harmless from claims arising out of Your Content, your violation of these Terms, or — if you are a coach — the coaching services you provide.

16. Changes to these Terms

We may update these Terms. For material changes we will update the date above and notify account holders by email or in-app before the change takes effect. Continuing to use the service after that means you accept the new Terms.

17. Governing law and disputes

These Terms are governed by [GOVERNING LAW], and disputes will be resolved in [ARBITRATION / COURTS], without regard to conflict-of-law rules. Nothing here removes any mandatory consumer rights you have where you live.

18. Contact

[COMPANY LEGAL NAME], [COMPANY ADDRESS]. General enquiries: [CONTACT EMAIL]. Content reports and abuse: [ABUSE REPORT EMAIL].